Serving Our Citizens

The City of Pickering, and its employees, are committed to enhancing customer relations and providing total quality service at all times. The Customer Care Centre provides a link between municipal departments and you “the customer”, to enhance our service delivery.

Customer Care Centre staff are responsible for promoting Customer Service training and initiatives for City employees to ensure that you, as a citizen, taxpayer and customer, are treated with courtesy and respect by knowledgeable staff.

The Customer Care Centre offers centralized customer service, receiving and responding to municipal enquiries and concerns, and ensuring that all customers receive prompt attention and service. Customer Care Centre staff will respond to you within one business day.

As part of our ongoing customer care initiatives, we have implemented our Customer Care Feedback Program.  In order to assist us in evaluating our service delivery to you, please take a moment to complete our Customer Care Feedback form.  Your comments are important to us!

Our Customer Care Centre staff will be pleased to address any municipal concerns or enquiries you may have. We are here for you – the customer!